Q and A

 Order Status 

• Has my order shipped? 
• Log into your account to view your orders current status. You will be advised by phone of your shipping date
• How do I track my order? 
• Log into your account to view your orders current status
•  An item is missing from my shipment. 
• Call us and we will sort it out: 011 661 1631
• When will my back order arrive? 
• We will advise you just as soon as your items are available

Guarantees 

• Low Price Guarantee
• Our online rates are guaranteed to be the lowest available rates we offer
• Privacy Policy
• We will never sell or divulge your information
• Security
• Data is hosted on an encrypted server, credit card services are provided by pay pal ensuring the highest possible levels of security

• Why create an account?
• You will be able to raise quotes, place & track orders .
• We can keep you up to speed with specials.
• Distributors must have an account to access "stock" prices
• How do I create an account? 
• Click the create account button at the top of the page and enter all your details
• How do I edit my account information? 
• Log into your account and select what you wish to edit
• How much is my shipping?
• Shipping for loads under 1 tonne within Gauteng, R45 other weights and areas we will quote you separately once we have reviewed your order and delivery requirements.
•  I forgot my password. 
• Click the reset password option at login
•  How do I return my product? 
• We will accept returns within 14 days of invoice subject to our returns policy.
•  I received the wrong product. 
• Call us on 011 661 1631 and we will sort that out in a flash
•  When will my order ship? 
• As soon as we receive your POP the process begins